Job Summary:

Recovery Officer is to manage an assigned portfolio of loans in default using the TUJIJENGE loan collections and recovery framework.

Regularly review loans in default and initiate plans/strategies for recovery of those loans
Make recommendations to branch manager about the likelihood of recovering loans in default and whether legal action will be required;
Appraise and assess bad loan situations, prepare reports for the recovery manager and follow up cases of bad loans handled by bailiffs, auctioneers and lawyers
Track and analyse causes of and trends in loan delinquency and recommend appropriate corrective strategic actions
Ensure the PAR >30 ratios do not exceed 5%.
Master and ensure appropriate implementation of the TUJIJENGE loan collections and recovery framework protocols including department networking and skip tracing methods
Appropriately and effectively apply the protocols to work the loans in default as assigned
Display a persuasive and professional manner while encouraging borrowers and/or guarantors to repay their loans in a timely manner as contractually obligated.
Regularly locating/relocating, identifying and seeking contact with borrowers/guarantors in default(i.e. by personal visits, telephone or mail etc.) to remind them of their obligations and/or discuss and effect resolutions to their delinquency problems (i.e. payment, renegotiation, collateral seizure etc.) while simultaneously endeavouring to build and maintain good customer relationships
Completing and recording (collection activity report) regular borrowers in default contact and analysis/re-analysis of financial status followed by a comprehensive agreement for repayment of the loan/arrears

Job Requirements:

A Diploma/Bachelors Degree or Masters in business administration, accountancy, finance or any relevant filed.
minimum of four years of loan collections and recovery experience in the financial services sector
Strong people/relationship skills
Excellent oral and written communication skills in English and Kiswahili.

Interested in this position please Send your CV and cover letter to recruitment@tujijenge.or.tz

The deadline for submitting the application is 07 August 2021.