Role purpose:

To drive acquisition of overall Enterprise customers especially SMEs in order to gain market share on the assigned region by providing total communications solutions (  Mobile, Fixed and M-Pesa ).

Overall owner of Regional Partnership Strategy through channels BiR – Partners/Agency –Freelancers by delivering end to end Enterprise executions

Be an Enterprise custodian for customer relationship managements for new and existing customer base.

Key accountabilities and decision ownership

• Responsible for execution of Enterprise strategies in Central zone to grow SMEs subscribers base and revenue in the regions through Partners – BIR and other Channels as well Account management for Enterprise Customers by enabling and support EBU Partners and Agents to achieve Vodacom EBU objective of being the preferred total communications provider (Mobile, fixed and MPesa) for EBU customers in Central zone.
• Deliver high standard of Channel Account Management for both existing and new partners/agents and enabling and supporting the EBU Partners to achieve Acquisition, Retention & Churn targets by providing end to end 1st tier support to allocated partners to achieve profitability of cluster by ensuring right
• Assist the Partners and BiR in creating pipelines, account plans and revenue forecasting as well as creation  & manage relationships at multiple touch points with channels and  existing customers and ensure that Partners apply Account Management Methodologies in servicing customer accounts
• Create & manage relationships at multiple touch points with partners and customers as well  as a single point of contact for the EBU representation in  Central to drive group effort across all functions of the business also Communicate market trends and provide adequate up to date information on products and systems when it comes to competitor benchmarking and market insights.
• Assist with on boarding of new Partners to identify type of partner, and communicate the relevant legal agreement/addendum, Codes, co-ordinate training calendar / curriculum & access to systems to develop grow inform and communicate any new training modules applicable to Partners and overall channels to improve consistence productivity levels.