Relationship Manager

Job Purpose:

To assist in the development and management of corporate relationships by effectively managing customer portfolios and ensuring a seamless credit process and products/service sales including the daily management and monitoring of accounts. To provide support to the customers in terms of paperwork, reports, corporate customer details, CAs, letters of offer, financial analysis for CAs, correspondence, and any other corporate matters/issues as needed by the Senior Relationship Manager and/or Head Corporate Banking, from time to time.

Duties and Responsibilities:

• Responsible for the interface and support between the bank and the client or prospective clients.
• Maintaining good customer relationships to ensure that customer needs are met and are in line with the bank's strategic objectives.
• Assist in developing corporate business with emphasis on fee income generation, lending, and trade finance.
• Assist the Senior Relationship Manager in managing, monitoring, controlling, and being responsible for the assigned/developed portfolio.
• Conduct periodic customer visits.
• Prepare and maintain customer reports and databases.
• Follow-up on pending documentation from customers.
• Deal with customer queries.
• Maintain a flexible schedule to accommodate unexpected or urgent matters.
• Assist customers in opening current accounts.
• Monitor repayment schedules to ensure no arrears build up.
• Manage and enhance the existing commercial portfolio and solicit acceptable new relationships to meet the bank's objectives.
• Analyze each client’s financial status to ensure they take advantage of all relevant bank products and services.
• Study trends and competition to confidently present new products or credit facilities to clients.
• Any other matters assigned by the Senior Relationship Manager or Head Corporate Banking from time to time.
• Ensure effective business continuity plan implementation.

Qualifications:

• University degree or advanced diploma in Business Administration, Banking, Finance, or a related field.
• Master’s Degree or Post Graduate Diploma in related fields is an added advantage.

Work Experience:

• At least 5 years of practical experience in the banking industry, especially in credit functions or retail banking functions.
• Proven Credit Administration skills in implementing a diversified credit portfolio.

Personal Attributes:

• Firm understanding of trade finance credit facilities and their requirements (including Letters of Credit, Bank guarantees, and working capital needs).
• Good understanding of International Chamber of Commerce Rules (UCP, URDG, URC, ISBP, etc.) as related to Trade Finance products.
• Good knowledge of AML/Money Laundering and other compliance regulations.
• Strong communication and reporting skills.
• Good numerical and analytical skills.
• Excellent digital skills with Microsoft applications.

Application Procedure:

If interested in the above position and meet the requirements indicated, send your application to recruitment2024@diamondtrust.co.tz.