RELATIONSHIP MANAGER

Job Purpose: Responsible for growing both Assets (Loans) and Liabilities (Deposits) from Clients, advise the branch/department on business strategy and provide guided leadership to the Relationship Officers/Bank Officers in canvassing business from Customer to ensure portfolio/business growth.

Summary of Key Duties and Responsibilities

• Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services
• Generating and growing revenue streams through effective client management
• Developing a comprehensive understanding of the clients' financial needs and demonstrating strong product and service knowledge to match the bank's offering with the client's needs
• Generating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standard
• Conducting KYC reviews and risk assessments associated with on-boarding new clients
• Overseeing the credit risk associated with assigned client relationships
• Coordinating with Relationship officers/Branch Manager to prepare appropriate financial structure for managing risks and realizing economic value
• Proactively engaging with other stakeholders of the bank to ensure the portfolio is maintained to the highest standard
• Maintaining and updating accurate client information; taking ownership of client service requests and inquiries
• Making proactive client calls and responding swiftly to client requests
• Working with other Relationship officers to enhance the service offered and improve revenue generation
• Preparing presentations to senior management to appraise them of new business development plans and strategies
• Ensuring the performance criteria ratio is maintained within the acceptable risk level
• Accepting cash or money orders deposited by customers, crediting customers' accounts, and issuing receipts and statements
• Facilitating payment of money to or crediting accounts for customers according to advice slips, cheques, or other banking documents, and debiting appropriate accounts
• Conducting foreign currency transactions as requested by customers
• Balancing cash
• Identifying customer needs and referring customers to appropriate banking services and specialists
• Handling any inquiries and resolving customer complaints
• Opening and closing accounts as per Customer request

Key Competencies Required and Academic Background

A: Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
• MBA will be an added advantage

B: Required Experience

• 3 to 5 years' experience in Corporate Banking.

C: Required Knowledge and Skills

• Sound knowledge of the MHB's products and offerings.
• Good communication and presentation skills.
• Ability to share valuable and understandable information on products and services.
• Engages in regular traffic-building activities that reinforce personal expertise and MHB brand.
• Core real relationships with the clients.
• Balances dedication to clients with objectivity and independence.
• Ability to earn trust in relationships with clients by consistently demonstrating integrity.
• Honesty, consistency, reliability and professional competence.

Interested candidates are requested to submit their applications to Mwanga Hakika Bank | Career Page (careers-page.com).