Relationship Manager

About First Housing Finance (Tanzania) Ltd

First Housing Finance (Tanzania) Ltd is the country’s premier housing finance institution, dedicated to offering long-term housing solutions for Tanzanians. As a pioneer in the mortgage market, we provide a variety of tailored mortgage products including home purchase, improvement, extension, completion, and refinancing.

Position Overview

We are looking for a motivated and experienced Relationship Manager to join our dynamic team. This role is suited for a professional with a strong background in relationship management and business development, who is passionate about customer satisfaction and growth in the financial services sector.

Key Responsibilities

• Develop and execute client acquisition and retention strategies.
• Manage and nurture relationships with existing clients to ensure satisfaction and loyalty.
• Identify new business opportunities to grow the mortgage portfolio.
• Meet with clients regularly to assess their needs and offer customized financial solutions.
• Work closely with internal departments to deliver seamless service.
• Prepare regular reports on client activities, sales performance, and market insights.
• Ensure adherence to company policies, AML, and KYC regulations.
• Stay informed on market trends and competitor activities.
• Handle customer inquiries and complaints promptly and effectively.
• Participate in marketing campaigns and events to boost brand visibility.

Qualifications & Experience

• Bachelor’s degree or Advanced Diploma in Business Administration, Finance, Banking, or a related field.
• Minimum of 5 years’ experience in relationship management within the financial industry.
• Strong interpersonal and communication skills with persuasive negotiation ability.
• Demonstrated success in sales and client portfolio growth.
• Excellent problem-solving and analytical skills.
• Detail-oriented and a strong team player.

How to Apply

Interested and qualified candidates are invited to submit their CV and a cover letter to: info@firsthousing.co.tz

Reporting to: Business Manager