Customer Account Managers (CAM) are responsible for handling client accounts. They foster the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client. These managers liaise frequently with the customer to assure them of their importance and this helps to build the customer's respect and trust in that business.
1. Utilize, review, and update the customer database (SAGE) - invoice, contract, and online database should match
2. Ensure customer retention and Understand customer business to help serve them better.
3. Analyse customer data and information in order to improve customer satisfaction through constant service improvement, proactive contract reviews, and upsells.
Skills, Knowledge & Abilities: 5+ Years of relevant experience, Be able to communicate passionately and efficiently, verbally, in print, and on the phone, Be detail-oriented and handle several client accounts,
Education: Bachelor's Degree in Commerce, Arts, Economics, Social Sciences or Business Management.
Apply to: recruitment@simbanet.co.tz before 02 March 2022.