Senior Manager
Reports To:
General Manager – Bank Operations
Basic Purpose:
To ensure operational excellence through efficient and effective business processes, controls, and service delivery. Ensuring both people and systems are capable and engaged to provide the best customer experience, safety, and security.
Main Duties and Responsibilities:
- Directing and facilitating Operational Excellence initiatives and plans in support of strategic, operational, and process goals
- Promoting consistent organization-wide adoption of Operational Excellence methodologies, standards, tools, systems, processes, and continuous improvement activities that align with business needs
- Ensuring great customer experience through effective management of problem statements, working with key stakeholders across the business
- Ensuring implementation and effectiveness of controls in business operations
- Working with 2nd and 3rd lines of defense to ensure proper identification of risks and effective implementation of corrective and preventive actions, including closure of audit/compliance issues
- Ensuring appropriate and effective cost management across the business
- Driving quality assurance in key result areas across the business
- Supporting the development of knowledge and skills of the workforce through operational performance reviews and recommendations
- Supporting as a key advisor to the General Manager – Bank Operations on matters related to controls and customer experience
- Any other duties as may be assigned by the supervisor
Knowledge, Skills, and Experience:
- Proven leadership and people management skills with a high level of commitment and enthusiasm
- Full knowledge of BOT’s and other relevant banking regulations
- Good knowledge of global technology trends
- Industry knowledge and banking practice
- An avid listener, with excellent communication skills
- Self-driven, creative, and innovative
- Results-driven and oriented
Education:
Bachelor’s degree in business/technology/engineering or equivalent field.
Professional Qualifications:
Professional qualification in banking/financial/project management/operations/six sigma will be an added advantage.
Work Experience:
Must have at least 5 years’ experience in operations/audit/analytical roles, with at least 3 years at management level.
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application quoting the Job reference and title in the subject field to: TZRecruitment@equitybank.co.tz