Position: Senior Reservations Agent

Job Description:

Are you passionate about providing exceptional guest experiences and adept at finding innovative solutions? We are currently seeking a dynamic and guest-focused individual to join our team as a Senior Reservations Agent. This role involves supervisory responsibilities and training aspects, making it an excellent opportunity for those looking to advance their career in hospitality.

Key Responsibilities:

• Process and confirm guest room reservations via phone, letter, or fax.
• Input all reservations into our software systems, ensuring accuracy and completeness.
• Address inquiries, complaints, and requests related to reservations promptly and professionally.
• Stay updated on hotel promotions and effectively communicate them to guests.
• Demonstrate comprehensive knowledge of our hotel offerings, including room rates and facilities.
• Maintain organized filing systems and generate reports as needed.
• Cultivate positive relationships with guests to enhance business opportunities.
• Ensure accurate room status updates at all times.
• Answer incoming calls, input faxed information, and monitor incoming emails according to hotel standards.
• Facilitate visa requests for hotel guests in compliance with hotel policies and seize upselling opportunities when possible.

Requirements: Education, Qualifications & Experience:

• Diploma or degree in hospitality management or related field.
• Minimum 36 months of experience in a 4-star hotel setting, with proficiency in PROTEL and OPERA software.
• Computer literacy and excellent communication skills in English; additional language skills are advantageous.

Knowledge & Competencies:

• Customer-focused with a proactive and approachable demeanor.
• Strong teamwork skills and the ability to work independently within a structured environment.
• Demonstrated ability to take responsibility and adapt to changing circumstances.
• Commitment to providing exceptional customer service.
• Degree preferred.

Join us in delivering extraordinary experiences to our guests while advancing your career in hospitality! Apply now to become part of the Hotel Verde Zanzibar family.

To apply for this position, please send your cover letter and CV to hr@znz.hotelverde.com
Please note that only candidates who meet the full requirements of the job will be considered, and applicants will only be contacted if shortlisted for further consideration.

Thank you for your interest in joining our team at Hotel Verde Zanzibar.

• minimum 3 years experience
• PROTEL software experience
• 4 hotel and above experience
• Tanzanian Nationals Only

Send your resume to : hr@znz.hotelverde.com