Service Center Teller

Job Purpose: To perform the operational functions related to the cash area including cash/non-cash transactions and provides a superior service level to all customers.

Key Responsibilities:

• Process all the counter transactions accurately in accordance with the set objectives.
• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
• Cross-sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
• Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
• Handle customer requests efficiently and raise any problems to the Head Teller/SQC Manager in order to meet customer satisfaction & to reach customer delight.
• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

Daily Responsibilities:

• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
• Check counterfeit currencies, checks and identities.
• Be attentive to any possible frauds and risks and provide feedback to direct supervision.
• Adhere to the bank clean desk policy.
• Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work.
• Lodge excess cash/currency in the strong room.
• Ensure that cash held in the till at the end of business day tallies with the user’s cash analysis report.
• To ensure that cash held in the till is adequate.