Role purpose:
To work with Manager: Management of the SIM registration projects and operations ensuring support for channels of registration and their tools of trade and delivery of registration projects.
Key Accountabilities
- Working with on various stakeholders to ensure all issue escalated/ reported on the escalation channels are resolved and update to have no impact on Acquisitions.
- To ensure SIM registration tools of trade are active and working –engage with team on ground and repair centre to ensure active and productivity
- Support the implementation of planned SIM registration projects by engaging with the agile squad on delivery and testing.
- Ensure SIM registration and related system stability by escalating timely to the responsible team and ensure fixing of the problem while managing the team on ground.
- Ensure system and process used are compliance to the process and procedure and report for any loopholes which result to non- compliance
Core competencies, knowledge and experience
- Understanding of project delivery and acceptance processes, methodologies within a fast-paced telecommunication environment
- Proven experience in working with various SIM registration stakeholders and support to achieve successful outcomes.
- Understanding of the regulatory requirement governing SIM registration and process governing on ground registration agents.
- Competency in ensuring tracking and improving efficiency and productivity in managing the on ground sales team and their tools of trade
Professional qualifications:
- Bachelor's degree/Diploma or its equivalent in project management, Information technology Business Administration, Finance, Computer Science, or other related fields of studies
- At least 1-2 years of customer service and support /sales and channel management/Project management job experience.
Knowledge and Skills
- Strong oral, written, reporting and presentation skills.
- Strong negotiation and Interpersonal Skills.
- Very strong organisation skills.
- Customer service and support
- Stakeholder Management