About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa, and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This, in turn, helps us to provide better support to our broad client base.
The Role Responsibilities
1. End to End Case Management of Grievance Cases
- Process Staff grievance; acknowledge, plan and conduct hearing together with grievance representative
- Complete analysis of data/facts and reach a fair and consistent resolution/outcome which minimises the risk to the Bank.
- Update tracking system (ERCMS) and relevant stakeholders with key findings including any disciplinary actions recommended.
2. End to End Case Management of Disciplinary Cases
- Process disciplinary cases by supporting hearing managers arrange and conduct disciplinary hearings, assess & present evidence
- A complete analysis of data/facts to reach a fair and consistent disciplinary outcome
- Update tracking system (ERCMS) and relevant stakeholders with key findings, p3 Impact, Appeals and any relevant information, including any recommendations
3. Collective ER Management
- Develop and manage the Bank’s relationships with employee representative bodies in order to support employee engagement and business performance.
- Conduct collective agreements where applicable and that negotiations (including pay) are concluded effectively.
- Manage Labour disputes, diffuse business disruptions and undertake collective consultation as required (e.g. redundancies, mutual separations outsourcing)
4. Effectively manage key stakeholder relationships.
- Build external networks (e.g.external Counsels, ER Forums, Employer Associations, etc) and Collaborate with Labour Ministries on applicable government policies.
- Collaborate with HR Legal and Compliance and/or external legal counsels, be updated on the legislative development in East Africa
5. Managing employee-related risk
- Identify emerging thematic ER issues and escalate ER risks based on trends or findings.
- Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
- Create and implement suitable actions to mitigate identified risks
- Work with HR Legal and external counsel to provide data requests for litigation cases and prepare briefs/appearance at Labour Court/Employment Tribunal.
6. Support Education and Training of HR and Line Managers
Our Ideal Candidate
Essential skills/qualifications
- Bachelor’s degree in Social Sciences preferably LLB from Recognized University
- ER specialist, with a minimum of 5-6 years of work experience.
- Proven track record and in-depth experience of ER investigations and case management.
- Strong understanding of the local legislative and regulatory landscape
- Effective networker and organizational influencer
- Commercially astute
- Strong collaboration
- Ability to clearly and accurately analyze, interpret and communicate relevant and complex information
- Good coaching, networking, influencing & negotiating skills.
- Ability to assess risk & identify pragmatic solutions in the context of conflicting demands.
- Ability to develop & gain credibility within the organization in respect to ER expertise.
- Role model and champion the Bank’s values and behaviors
Desirable skills
- Experience in an international professional services/ banking environment.
- Proven experience in working in a complex matrix, with demanding and fast-paced client groups.
- Experience of ER product & policy development.
- Involvement in collective ER issues e.g. collective communication & consultation in Unionized environments, Trade Union/Works Council stakeholder management
Apply now to join the Bank for those with big career ambitions.