Job Summary

Responsible for providing timely support to the daily operation in the company and support applications which are directly used by the users on their daily activities like Corporate Email, Active Directory, workflows. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all applications in the position’s purview.

Key responsibilities:

• To Monitor and provide technical support to all applications and ensure that necessary help is provided to the end-users and allots work to the staff.
• Responsible for resolving critical issues of the system which is used by normal users in their daily operations.
• Provide timely and high-quality L1 and L2 support for AD, Corporate email, and all other office application systems, leveraging specialized knowledge and training in aforementioned applications.
• Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy.
• Administer all upcoming patches, plugins, new service packs and versions and ensure effective implementation to provide better services.
• Collaborate with Manager Office Application to administer applications to meet business needs.
• Testing new products, running regular maintenance checks and keeping up-to-date with information security issues.
• Plan and host ad-hoc webinars, tele-conferences, and/or in-person meetings to better train and support application users.
• The application support specialists also participate in the research and system application needs to visualize any problems for users. They also provide assistance to the customers or clients regarding the use of various software applications.
• Coordinate with vendors and other business users and provide technical assistance for all applications.
• Prepare management reports to review for precision and totality of contents and document the reports obtained from the team members and present them to the Manager Office Application Support.

Experience, Knowledge and Skills Requirements

• Bachelor's degree in Computer Systems, Technology or related academic field.
• At least 3 years of experience in Office Application Support in any financial institution.
• At least 1 certification from Microsoft.
• Minimum of 3 years experience as an IT technician.
• Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
• Technical handling interaction with vendors, contractors, and other stakeholders.
• Technical knowledge in System Administration and support.
• Technical knowledge on Client and Servers Operating Systems.
• Strong interpersonal, written and oral communication skills.
• Security operating Control.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Technical knowledge in System Administration and support.
• Technical knowledge on Client and Servers Operating Systems.

Remuneration:

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear​ subject of the position applied for not later than 30^th​ March 2020. Hard copies will not be accepted. Email: career.career@crdbbank.com

APPLY TO career.career@crdbbank.com