Overview

Big Cat (SC) Ltd. are the proprietors of Safari Manager (“SM”), a cloud-based enterprise management software that has been developed specifically to service the Tanzanian tourism industry. Wild Things (Tz) Ltd is an established Tanzania based tourism company with the exclusive mandate to provide sales, support, and training for the SM software in Tanzania.

Opportunity

Big Cat is looking to engage an independent Application Systems Administrator to support the SM software in Tanzania. The position is based in Usa River, Arusha, Tanzania.

The System Administrator will be contracted on a full-time independent consultancy basis from the Usa River offices and will report directly to the proprietors.

Top 4 Primary KPI for the Systems Administrator

1. Ensure all customers are captivated by their Safari Manager experience

2. Ensure all first-time system configurations are done right, first time

3. Ensure all customer training results in 100% of first-time users adopting the system completely

4. Ensure all first-level technical queries are addressed within 12 hrs

Principal functions of the System Administrator

To fully and competently manage the system administration of all SM user sites. The ideal candidate will design, organize, and modify the company’s computer systems. This individual will evaluate and assess systems to ensure they are operating effectively. Based on assessments, this individual will harness collected knowledge and make adjustments to existing systems.

Responsibilities

Maintain system efficiency
Ensure system design allows all components to work together properly
Make recommendations for upgrades and developments
Evaluate and modify system performance

In more detail the System Administrator’s primary role will be:

➢ System Configuration:

To ensure all customer installation are deployed efficiently
To enter all customer configurations are completed efficiently and as per the agreed specifications
To ensure any additional changes to configurations are agreed, implemented and where required, invoiced
To ensure all existing SM users are migrated efficiently to the new SM platform

➢ Training:

To ensure all new customer training is conducted professionally and efficiently
To ensure training costs remain within the prescribed budget
To ensure that 100% of new users adopt the SM system as their primary operating software
To identify and promote follow on modules to existing customers
To identify and promote additional training revenues

➢ Technical Support:

To ensure all first-level technical queries are resolved to customer satisfaction within 12 hrs
To ensure all second-level technical queries are escalated to relevant technical support team
To follow up and ensure all technical queries are addressed to customers satisfaction
To provide continuous feedback to assist development team plan future iterations of the software

In these endeavors, the System Administrator will be assisted by the proprietors and other business support staff

Minimum Qualifications & Experience

Academic:

Relevant recognised IT qualifications

Work Experience:

Must have 5 years of IT Application System Administration experience in Tanzania (network/operating system sysadmin not required)
Must have 5 years of multi-software installation, administration and configuration experience on 3rd party sites
Must have customer support experience Skills:
Must have fluent written and spoken English
Must demonstrate exceptional inter-personnel skills
Must demonstrate patience and the ability to explain processes in a clear and concise manner
Must be able to work independently with limited micromanagement
Coding experience an advantage

To Apply : Email CV and cover letter to jobs@safarimanager.com

Note – due to volume of applications, only candidates selected for interview will be contacted within 4 days if receiving application.

Application is on a rolling basis – once the right candidate has been found the role will be filled. Early applications are therefore encouraged.