Role purpose:

• Management of all Identity Management systems i.e. Active directory, IRS & ARM

• Management of collaboration, communication and IT office systems i.e. Microsoft Exchange, Microsoft Lync. File server, Microsoft SharePoint, Mobile device management, User Access Management, and Symantec ICT

• Manage corporate applications system’s capacity and performance

• Installation and deployment of Operating systems, databases and corporate applications

• Patch management. All systems in the scope should at any point in time comply with the patch process and have the latest approved security patches

• Ensuring Compliance to security policies and procedures for IT Service delivery & corporate applications systems.

Key accountabilities:

• Ensure systems and applications security by safeguarding against unauthorized access on Corporate Applications.

• Manage changes to the systems or applications via change management process.

• Provide 2^nd line support for all identity management, unified communication, and digital collaboration related queries

• Patch management. All systems in the scope should at any point in time comply with the patch process and have the latest approved security patches

• Support all Integration of active directory and/or exchange mail to third-party systems and applications