Workplace Banking Manager

Retail & Digital Banking - Dar es Salaam, Ilala

Key Responsibilities

• Appraising potential organizations and recommending their inclusion in I&M Bank approved schemes list.
• Maintaining relationships with existing schemes including carrying out sales presentations and scheme sales activations.
• Cross-selling to existing Customers and grow products per customer ratio, providing regular updates on companies and individuals who exhibit high-risk policies and practices hence controlling and managing risk.
• Supporting Branch, Direct Sales Executives & other sales channels to achieve sales objectives and follow-ups, and resolution of customer service issues that arise from schemes.
• Providing MIS on schemes performance through analysis, reports, and updates for decision-making by business.
• Generating referrals and using market intelligence to achieve deeper relationships with customers.
• Growing quality Assets book through follow-up of checkoff deductions and arrears management.
• Organizing training for both internal and external customers.
• Working with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, Support launch of products, sales strategy and campaigns to key segments for profitable and quality business retention, and growth of customer base.
• Involvement with Business Operations & credit teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new.
• Working closely with the other Corporate Relationship Managers and Business Banking in building relationships with companies.
• Formulate and implement sales plans/strategy for self and Retail team aimed at increasing new business and share of wallet from existing clients.
• Develop a clear aggressive sales pipeline to both existing and potential customers
• Continuously identify and develop new and profitable business opportunities.
• Collaborating and coordinating the development and implementation of sales initiatives with PBs, RMs, BMs & the Sales Team to maximize on Scheme opportunities.
• In conjunction with Products team, conduct product review and product development through constant feedback from the market.

Skills, Knowledge and Abilities

• Strong leadership skills
• Executive disposition
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills
• Business/Financial acumen, business savvy and innovative
• Ability to develop long-term integrated and cross-functional operational plans

Academic/Professional Qualification

Bachelor's degree in business or related field.

Working Experience

A minimum of 8-10 years of proven working experience in a Banking environment, with sound exposure to sales, Relationship Management specially for scheme loans