About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie -energyaccess.com www.linkedin.com/company/engie -africa

Internship Purpose

The Write-Off Evaluation Intern is responsible for Bad Debt management. This includes among others calling 180-day bad debt customers as per assigned portfolio.
Through calls, they are responsible for validating the reachability status of customers before the write-off decision.

Responsibilities

Conducting calls to customers with portfolio existence of more than 180 days since their last payment.
Documentation of all evaluation calls appropriately in the loan workout cases - comment explaining the situation and next action.
To escalate all potential write-off cases to the Repossession and Write-Off Evaluation Officer
Working independently on defined tasks and smaller projects identified jointly with the Head of CF or Team Leader, to help realize the department's objective.
Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks.
Seeking opportunities to learn and develop within ENGIE Mobisol UK Ltd. and through training.
Undertake any other related duties as assigned by the line management from time to time.

Requirements

Experience:

Good understanding of Credit principles.
Previous experience in a business dealing with loans.
Experience in customer relationship management.
Computer literacy, particularly good working knowledge of Microsoft Excel.
Experience using data analysis tools.
Behavioral flexibility – eager to learn, problem-solving, creativity, etc.
Fluency in the English and Kiswahili languages

Qualifications:

Diploma in Business Administration, Banking or Finance or Economics or any other related field

Qualities/Values:

Passion to work with ENGIE Mobisol UK Limited.
Team player
Demonstrated ability to execute key duties.
Humility, honesty & flexibility

To Apply: Please send an email showing interest in the position you qualify for and are interested in, to jobstz.afr@engie.com with the subject “Application for Write-Off Evaluation Intern”. This is very important.

Documents to attach:

Your current resume/CV
Copies of Academic certificates (O-level > College/University)
Your motivation letter, briefly explaining why you are interested in the position.
All documents should be legible/readable and in PDF format.

Please note:

The deadline for receiving applications will be Friday, 12^th April 2024.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths