Core Banking Technical Lead/Digital Solutions Lead

Reporting to: Head of ICT

Job Purpose

Responsible for core banking platform development, configuration management and functional support in line with the Bank’s Service Level Agreements (SLA). The responsibilities of the role also include facilitating seamless integration with other interdependent software applications, business analysis and requirements gathering, application testing, report development, knowledge transfer to designated ICT team members, training of end users and management of service level agreements with application vendors.

Key Responsibilities/Tasks

• Support the Head of ICT in driving projects and changes related to the CBS.
• Build and Manage the Digital Solutions unit and team under ICT Department.
• Functional support of the Core Banking system and interdependent interfaces
• Research and recommend Innovative ideas, and where possible automation for system administration efficiency.
• Identify approaches that leverage our resources and provide economies of scale.
• Create, amend and delete/disable the system’s user accounts as per requests and procedures.
• Define, document, and maintain best practices, and support procedures (configuration, operational etc.).
• Identify, analyze and resolve reported system problems and coordinate with 3rd part for solutions required adhering to SLA.
• Investigate user problems, identify root cause, determine possible solutions, test and implement solutions.
• Implement and/or upgrade applications and provide second-line support for Production, Disaster Recovery sites and test environments.
• Ensure that Core Banking Application, tools and data are available on the disaster recovery site at any time required.
• Guarantee execution of Business Continuity for Core Banking System, for both system, resources and availability of sufficient inhouse support.
• Supervise the implementation of Business Continuity Policy for Core Banking System.
• Manage and ensure sufficient knowledge transfer to designated ICT team members for all critical CBS processes, and functional knowledge to ensure BCP as per bank policies.
• Investigate and install enhancements and operating procedures that optimize Core Banking application availability.
• Monitor the system daily and respond immediately to security or usability concerns.
• Resolving logged tickets and calls in a timely manner as per Service Level Agreements.
• Lead projects and sub projects in banking SI deals
• Manage internal and external escalations.
• Managing internal status reports and stakeholder relationships.
• Support and provide guidance to IMT employees on issues related to the Core Banking System.
• Handle and implement requests for application customizations
• Validating software fixes received from the vendor before deployment in the production environment.
• Working with vendors in the process of troubleshooting escalated incidents including being available 24/7 when needed.
• Any other duties as may be assigned by management

Risk Management:

• Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture

Skills, Knowledge and Abilities

• Proficiency with Core Banking Systems, particularly Finacle CBS version 10.xxx
• Implementation and management experience of Core Banking Systems (Finacle particularly)
• Experience in managing Backup / Recovery processes and Systems / Business Continuity
• Demonstrated expertise in managing banking application support processes including application defect management
• Experience working in a deadline-oriented incident management environment managing multiple issues simultaneously
• Strong understanding of Oracle SQL, PLSQL, and Unix shell scripts.
• Advanced experience in banking and understanding of banking business particularly in Africa
• Good knowledge of API, workflow, Finacle interface with external system, web services, Unix corn jobs
• Development experience with Finacle CRM, Core, Fi, and Connect 24 integrations.
• Experience of managing projects across lifecycle of SDLC.
• Working knowledge of system testing
• Willingness to learn new technologies
• Strong communication skills

Academic / Professional Qualifications

• Master’s degree in computer engineering, computer Science, software engineering any other related field

Working Experience Required

• A Minimum of 10 years’ experience in Core Banking support & configuration management