Relationship Manager - Premier Banking

Reporting to: Head Consumer Banking

Location: Dar es Salaam, Tanzania

Job Summary: Overall, growth, retention and execution of the premier banking offering, related initiatives and activities aimed at creating value for the client and the bank.

Key Responsibilities

Business Performance:

• Maximize bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth and lending opportunities
• Identify new business opportunities and expands opportunities across existing client base, to achieve defined financial budgets, through optimal growth of assets and liabilities, transactional, margin management and revenue streams in line with agreed targets.
• Achieve product sales targets of the business, deliver deposit, loans, revenue, customerservice and efficiency targets and identify and rectify revenue leakage for own portfolio

Relationship Management & Customer Service:

• Ensure a deep understanding of the client requirements through regular value-adding interactions with clients.
• Raise, manage and follow up on queries to ensure the client is provided with constant feedback and that queries are resolved within agreed SLAs.
• Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS)

Leadership and people management:

• Share knowledge and best practice
• Provide feedback to various supporting units

Process, Controls and Operation Performance:

• Ensure compliance with operations risk.
• Complies with branch layout standards, KYC, operating & risk policies and procedures.

Strategic Initiatives:

• Expanding approved market reach.

Qualification & Experience:

• Educational Background: Bachelor’s or master’s degree Banking or Business Administration, Economics, Finance, or other related fields of study.
• Professional Experience: At least 5 years of experience in relationship management and branch operations.

Application Instructions:

If you are interested and meet the selection criteria, please submit your Curriculum Vitae by March 10, 2025 to: ETZ-RECRUITMENT@ecobank.com

Only shortlisted candidates will be contacted.