Senior Officer - Channel Application Support

INDUSTRY: BANKING

HR World Ltd on behalf of our client, we are looking for a Senior Officer - Channel Application Support who will be responsible for maintaining, troubleshooting, and optimizing digital banking channels such as mobile banking, internet banking, ATMs, POS systems, and API integrations. The Senior Officer - Channel Application Support will also be responsible to ensure that banking applications run smoothly, are secure, and provide a seamless experience for customers and internal users.

Responsibilities:

• Monitor and maintain banking applications, ensuring minimal downtime and optimal performance.
• Troubleshoot and resolve technical issues related to banking channels.
• Work with vendors and development teams to implement updates, patches, and new features.
• Ensure applications comply with banking regulations, security policies, and industry standards.
• Assist branch staff, customers, and other stakeholders with application-related issues.
• Manage APIs and middleware connecting banking channels to core banking systems.
• Use monitoring tools to track system performance and generate reports for management.
• Supporting issues raised via service desk and ensure escalated tickets are closed timely.
• Ensuring issues are sorted within the SLA time.

Qualifications:

• Bachelor’s Degree in Computer Science, IT or any other related field.
• 3+ years of Proven work experience as a Channel Application Support in a similar industry.
• Must have Banking Systems Knowledge e.g. Core banking applications- Finacle, digital banking platforms
• Understand IT Service Management (ITSM) – Incident, problem, and change management (ITIL framework)
• Must be familiar with cyber security principles and banking regulations

Interested candidates may send their CVS to career@hrworld.co.tz before 12th March 2025

Only successful candidates will be contacted