CORE RESPONSIBILITIES

• Receive, review and process Super-Agent, Retail Agents and Billers tills creation requests in accordance with the agreed KYC requirements.
• Verifying Super-Agent, Retail Agents and Billers in the system after creation and advising them to their respective teams.
• Ensure that all Tigo Pesa agent queries and complaints are sorted within the agreed SLA
• Facilitate training to Super agents and ensure the provision of quality service to all retail agent.
• Ensure that all newly created tills are registered on Engrafi
• Ensure that after creation all KYC documents are filed and stored for operational reviews and audits.

REQUIRED QUALIFICATIONS & EXPERIENCE

• University Degree in Business Administration, Social Science or related fieldGood leadership, management
  and team building skills;
• 2 years’ work  experience in related role Proficiency level in MS Office Suite including Microsoft Word, Excel, PowerPoint, Project, and Vision
• Customer management skills
  

This position is open to people:

Local