DUTIES AND RESPONSIBILITIES

i.Taking Customers’ meter readings from all assigned area of operation;

ii.Attends to customer complaints on billing issues, and if necessary directs customers to appropriate officers who can handle the complaints;

iii.Keeps a proper log on all billing complaints received and the manner in which such complaints have been dealt with;

iv.Appraises the Technician -Commercial on all complaints that have not been solved to the satisfaction of customers;

v.Collects and processes data on customer water consumption in  specified area of operations,  accordance with procedures prepared for this purpose;

vi.Collects information on the status of customers’ debts and credits  in the Authority and appraises the Technician-Commercial on issues and incidents that have a bearing on customers’ debts;

vii.Make revenue follow up by site visits as may be assigned by Technician-Commercial;

viii. Attends to leakages occurring on the standpipes or to the customers connection;

ix.      Performs such other related duties as may be assigned by the Technician-Commercial from time to time.

QUALIFICATION AND EXPERIENCE

Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing  /Pipe Fittings or any other relevant qualifications from a recognized Institution. 

REMUNERATION: Attractive remuneration package in