Bank Officer

Reporting to: Customer Service Manager

Location: Mwanza, Tanzania

Job Summary:

Provide quality cash services at branch level.

Key Responsibilities:

• Process all day counter transactions for cash/cheque deposit/withdrawals to the respective accounts/customers.
• Handle and resolve customer inquiries/complaints in a professional manner that are within.
• Perform general reconciliation and control activities especially on daily used suspense accounts.
• Prevention of fraud and shortages including shortages from customers/BOT by making sure all cash paid to central cash/customers are properly counted.
• Alternative vault and ATM custodian
• Selling and cross-selling bank products through customer interactions
• Ensure compliance with the bank’s policy and standards, local laws and regulations, controls and procedures of the bank.
• An ability to identify shortfalls in customer transactions that could place the bank at risk.
• Ability to identify fraudulent transactions that may cause loss to the bank.
• Deliver good customer services to both existing and walk-in customers.
• Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other controls.
• Ensure Controls and procedures on “Know Your Customer for Customer Due Diligence introduced to addressed money laundering prevention and compliance risk.

Qualification & Experience:

• Diploma/bachelor’s degree in business related fields of study or equivalents.
• Minimum 1 year of experience in branch operations.

Application Instructions:

If you are interested and meet the selection criteria, please submit your Curriculum Vitae by May 16th 2025 to: ETZ-RECRUITMENT@ecobank.com

Please note that only shortlisted candidates will be contacted.