Location:        

Central Zone, Dar Zone, Eastern Zone, Highland Zone, Lake Zone, Northern Zone, Southern Zone, Western Zone.

Job Purpose:

• To provide outstanding customer experience to NMB customers and prospective customers.
• To ensure customer satisfaction is met at all times through giving professional advice on NMB’s products and services
• To provide quick and friendly service in responding to customer enquiries and complaints so as to maximize customer satisfaction.

Main Responsibilities:

• Attending day to day banking enquiries from customers on the range of products and services
• Engaging, knowing and addressing customers’ needs
• Providing banking services to NMB customers in an efficient and friendly manner like telling and enquiry services
• Reporting suspicious transactions and activities as per the policies and procedures
• Understanding customer needs and expectations and selling appropriate product and services
• Supporting customers in filling KYC forms when opening Accounts
• Responding to customer complaints in a timely manner and ensure they are given feedback on the resolution to their satisfaction
• Cross-selling of Bank products to existing customers inside and outside the banking hall
• Managing the TAT in issuing ATM card, Cheque books, and customer statements.
• Upselling and cross-selling of bank’s products
• Planning and documenting customer visits and action-oriented after visit call reports
• Ensuring optimal banking hall utilization through keeping it organized, clean and displaying of marketing materials and signage, signboard and queue logistics
• Participate in bringing new business leads to the Branch as per the assigned targets
• Maximize customer satisfaction by giving advisory services to customers on their life cycle needs
• Maintaining professionalism and business acumen in dealing with customers.

Knowledge, and Skills required:

• Business awareness
• Understanding of bank’s products and services
• Customer service oriented knowledge
• Accuracy/attention to details
• Standard computer skills,
• Interpersonal skills
• Presentation and communication skills
• Sales skills 

Qualifications and Experience:

• Degree or equivalent, or Diploma
• Work experience not a requirement for degree holders & equivalent
• t least 2 years of work experience is required for Diploma holders

PS: Applicants must indicate the specific zone of preference when applying.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.