POSITION OBJECTIVE

Service Customers effectively, Maintain Competitive turnaround time and process transactions accurately. His/her efficiency and courtesy often reflects the Bank’s standard of service. He/she has to ensure that both front and back office operations are performed fast, accurately and friendly.

KEY RESPONSIBILITIES

§      Guide prospective customers who come over the counter for enquiries.

§      Coordinate all counter activities while ensuring that quality service is provided to customers.

§      Receive Cash and Cheque deposits

§      Posting Transactions

§      Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.

§      Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.

§      Handle Foreign Exchange Transactions

§      Cross sell Banks Products to Customers

§      Affixing photographs in new/continuation customer pass books

§      Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.

§      Any other duties as may be assigned by Supervisor/BFO from time to time.

§      Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.

§      Report Suspicious Transactions

§      Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)

§      Issue new passbooks and ID cards to new customers.

§      Scrutinizing and short casting customers passbooks before making payment on customer’s accounts

§      Computing and charging commissions, interest and all other bank charges on customers.

§      Fill delivery notes/registers for items moved from one office to another by post of dispatch.

§      Balancing teller’s cash at the closure of business daily.

§      Check and sign back-office entries raised by the respective clerks/tellers.

§      Prepare Bank reconciliation statement timely and accurately.

§      Reconcile and clear all suspended transactions

§      Filing/bundling records for safe keeping in the record rooms.

CONTRIBUTES TO

1.       Customer – Service Delivery/Enquiries

2.       Efficient and Quality Service to Customers

 EXPERIENCE AND KNOWLEDGE REQUIRED

Education:  Bachelor degree/Advance diploma in Banking, Economics, and Commerce, Business Administration, Finance or Accounting from any recognized University or equivalent.

Experience:

·         At least 1-3 years of relevant Banking experience

·         Working knowledge of Equinox Functionality

The position will attract a competitive salary package, which includes benefits.