TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Branch Manager (1 position) to join the Directorate of Technology and Operations team.
POSITION OBJECTIVE
1. Branch Manager is the Representative of the Bank in your area of operation. You will up-hold the image and culture of the Bank in your services and lifestyles. You will market TPB and its products to the population as well as ensuring that staff under you participates in this mission.
2. To run the branch as a profit center, managing the sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards.
3. To ensure risk levels are minimized and acceptable so as to enhance revenues and profitability of the branch.
KEY RESPONSIBILITIES
§ Generate new business via sales promotions, out-marketing calls, customer visits (current/potential), and build relationship with existing customers.
§ To mobilize deposits and ensure that growth in deposits conform to the annual budget plans.
§ Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market including handling customer complaints.
§ To liaise with the Public and Government officials in the area of operation of the Branch to maintain good public relations and project good image of the bank;
§ Ensure reconciliation of suspense accounts
§ To carry out general administration of the branch.
§ Ensure that all Operational Procedures are adhered to by all branch staff as prescribed in the operating manuals.
§ To ensure that the branch is adequately supplied with stationery items and enough cash to meet day to day operations. You will also ensure that adequate security is in place with regard to cash and all bank documents/assets.
§ To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all suspense accounts and stamp accounts.
§ To compile timely replies to all audit reports and ensure that auditors’ recommendations are implemented accordingly.
§ Ensure availability of required stationeries and equipments
§ Control Branch expenses and ensure that they are within the approved budgets and proper management.
§ To assess manpower and development needs of the branch staff and advice Head office accordingly.
§ Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept staff rotation) in consultation with the Branch manager.
§ Carry out periodic staff evaluations
§ Follow-up and ensure that all Revenue due to the Bank is correctly charged and collected by the Bank.
§ Counter sign with the BFO, all debits to the Profit and Loss accounts
§ Manage service delivery, to review output of tellers, customer service and enquiries to ensure adherence to Branch standards.
§ Ensure timely submission of Branch reports/returns to Head-office as required.
§ Ensure that the Anti Money Laundering requirements are followed as follows:
a) Take all reasonable steps to verify and identify customers, including performing Quality Assurance on accounts opened, and the general KYC issues
b) Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch staff.
§ Ensure tidiness across the branch premises and clean-desk policy is exercised.
§ Perform any other duties as may be assigned to you by Chief Manager Branches or higher authorities.
§ Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
§ Report Suspicious Transactions
§ Print and Verify Accounts opened and Closed report against actual documents and sign on the register.
§ Ensure Dual control is in place in the record room at the branch.
CONTRIBUTES TO
· Customer retention as a result of high customer service standards
· Business Growth as evidenced by attaining budget figures on revenue
· Minimization of Operational Costs thereby improving overall Branch Profitability
· Enhanced and robust control at the branch
EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance diploma in Banking, Economics, commerce, Business Administration, Finance or Accounting from any recognized University or equivalent.
Experience:
· At least 3 years of relevant Banking experience
· Working knowledge of Equinox Functionality Skills /
Attributes:
· Strong leadership & people management skills
· Prioritize Tasks
· Team player
