What you’ll do

Role purpose:

The purpose of the Business Analyst role is to bridge the gap between business needs and technology solutions. This position is vital in understanding and analyzing business processes, gathering, and documenting requirements, and ensuring that the solutions developed align with the organization’s strategic goals.

Key accountabilities and decision ownership

• Requirement Gathering: Collaborate with stakeholders to gather, document, and validate business requirements and translate them into functional specifications.
• Process Analysis: Analyse current business processes and workflows, identify inefficiencies, and propose improvements to optimize productivity and enhance customer satisfaction.
• Solution Design: Work with the technical team to design and develop solutions that meet business requirements, ensuring alignment with strategic goals.
• Documentation: Create and maintain comprehensive documentation, including business requirements documents, process flows, use cases, and user stories.
• Reporting: Prepare and deliver regular reports and presentations to stakeholders and senior management, summarizing key findings, project status, and any potential risks or issues.

Who you are

Core competencies, knowledge, and experience

• Analytical Skills: Strong ability to analyze and interpret data.
• Creative Problem Solving: Innovative in finding solutions to business challenges.
• IT Knowledge: Solid understanding of IT systems and software.
• Attention to Detail: Accurate and thorough in work.
• Interpersonal Skills: Effective collaboration with teams and stakeholders.
• Adaptability: Flexible in managing changing priorities.
• Self-Motivation: Able to work independently and proactively.
• Communication Skills: Clear and concise in explaining technical concepts.
• Time Management: Efficient in handling multiple tasks under pressure.
• Business Acumen: Understanding of business goals and user journeys.

Must have technical/professional qualifications:

• Degree: bachelor’s in computer science, Engineering, IT, or related field.
• Experience: 1-3 years as a Business Analyst or Solution Analyst.
• Industry Knowledge: Familiar with telecommunications and digital services.
• Industry Experience: Preferably experienced in the telecommunications industry.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.