Role Purpose

• A client relationship manager is a key member of the management team. The manager becomes a trusted client adviser, maximizing long-term revenue opportunities for the company.

Key Responsibilities

• To develop a deep understanding of the technical and business challenges that clients face.
• The manager will work closely with customer-facing staff (Account Managers)when explaining clients’ needs and motivate them to provide the highest service standards.
• To brief the product development team on the essential features to meet client needs when a client relationship manager identifies opportunities for selling new products to companies.
• To build relationships with senior executives, purchasing managers, technical managers, finance directors and other members of the client team who make or influence purchasing decisions.
• To build relationships with clients, based on trust and value, for overcoming issues of price and creating strong barriers to competition.
• To present account plans to senior management for approval and commitment.
• To identify opportunities to increase sales of related products and services.
• To monitor and analyse competitor activities to assess threats to important clients.
• To apply his account knowledge for setting revenue targets and identifying resources needed to meet them.
• To identify and organise training, helping clients use to generate value out of the spend with the company.

Academic qualifications

Essential

Bachelor’s degree in business management or marketing.

Work experience & skills

Essential

• Extensive experience in sales and customer service, as well as technical knowledge relevant to the industry.
• Strong planning and analytical skills.
• Strong internal communication and coordination skills.

Applications: Send your CV to; cv@workforceconsult.com
Deadline: 24thJuly 2018