Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is committed to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Job Responsibilities:
Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements:
- Team Leader of Shift* or Technology Team*
- Takes part in escalation team*
- Provides OJT to others on FM procedures and Monitoring
- Liaises with Customer Care organizations regarding Network outages
- Liaises with subcontractors and 3rd parties to resolve faults
- Liaises with other service providers regarding network outages
- Ensures end-end support, coordination, and control of assigned Trouble Tickets
- Provides reports for service outages and recommends follow up actions
- Reviews TT reports against SLA/OLA and recommends follow up actions
- Provides Major service outage investigations and follow up
- Ensures planned outages are carried out/rolled back in the maintenance window
- Ensures Operator Customer Care is fully updated for service affecting outages
- Work Order Control (possible execution too) outside normal working hours
- Alarm Monitoring, Fault Localization/Correction/Verification*
- Corrective Maintenance (centralized routines)*
