Communication Officer
World Health Organization(WHO)
Dar es Salaam, Tanzania
Full-Time
3rd April 2024
542
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OBJECTIVES OF THE PROGRAMME
The WHO country office works with the National Authorities to achieve the highest standard of health as a fundamental human right, based on equity and on SDGs principle of leaving no one behind. WHO actions are engrained in the WHO 13th General Programme of Work with its 3 prong objectives of promoting healthier populations, keeping the world safe through addressing health emergencies, and protecting the vulnerable through Universal HealthCoverage. The WHO Country Office is an integral part of the WHO Regional Officefor Africa. Its main role is to facilitate and coordinate all WHO activities at country level in support the member state priorities to achieve the health related SDGs.WHO at country level delivers this through practical, actionable and country focused solutions to health challenges,keeping in perspective that achieving health and well-being is a whole-of-society endeavour; This is done through facilitating the implementation of the Biennial Collaborative Agreement with the country and its corresponding workplan. The WHO Country Office maintains good working relations and ensures information exchange between the country and WHO, policy and strategic guidance on Health issues to all national and international partners in the country, provision of direct technical expertise when needed and aims at more community engagement and participation, and to promote health equity.DESCRIPTION OF DUTIES
In coordination with the regional and/or headquarters communication focal points, develop and guide the implementation of communication strategies and plans to advance advocacy for, and awareness of, the programmes and achievements of WHO at country level. Ensure the implementation of the WHO corporate (global and regional) communication strategy. Identify marketable subjects/success stories and develop communications and advocacy products. Establish office processes for content identification. Ensure optimal outreach and product dissemination to target audiences in suitable media channels and platforms, including social media. Organize media events, campaigns, and media technical briefings, coordinating between media and WHO experts, as required. Prepare communication and advocacy products and statements to be used by partnerships focal points, where available, in encouraging the funding of health sector initiatives. Build and maintain productive networks and contacts with the press/media and key, national communication counterparts to ensure positive and optimal coverage of WHO's work.Manage the development/updating ofcontent and stakeholder linkages for the WHO country office website, as well assensitive design and delivery of effective social-media engagements.Improvepatient safety, client satisfaction and participation of patients and thecommunity in quality governance structures, including implementation, monitoring and evaluation ofQoC mechanisms all levels. Ensure regular media monitoring, and track audience and target group perceptions ofthe organization. Identify information deficits and develop strategies to address these deficiencies; manage risk-mitigation communications.Collaborate with national stakeholders, development and other strategic partners and UnitedNations Information Officers, to produce and disseminate information on national health strategies. Advocate for organizational priorities, foster related initiatives and represent WHO in the United Nations Communication GroupDeliver specialized emergency or multi hazard risk communications, social mobilization and advocacy plans, during public health crises, emergencies, and outbreaks.Advise country office leadership on strategic external and internal communications and country office staff on communication related matters.Conduct and coordinate communication and media-sensitization-related training for WHO country office staffREQUIRED QUALIFICATIONS
Education
Essential: A university degree (bachelor's) in a relevant field (such as communications, journalism, marketing, political or international relations or health communications).Desirable: Formal qualification in public health. Courses in communication techniques and/or graphic design, visual language in the use of social media. Training in risk communication.
Experience
Essential: A minimum of five years of work experience relevant to the position (overseeing and delivering communications services and products, including a minimum of two years in communications strategy development).Desirable: Working experience with the UN system for at least 2 years, in particular WHO, or other relevant international organizations or programmes.
Skills
EssentialThorough understanding of public health and international development issuesProven skills in the development and implementation of communication/media productsand approaches including solid writing skillsExcellentinterpersonal and networking skillsAbilityto represent and promote the WHO brand in virtual communities and networksAbilityto develop messaging and positioning for an international organizationAbilityto elicit and communicate success stories Ability to transform technical information for different target audiences. Desirable: Knowledge and understanding of WHO mandate and goals in the emergency incident management context.WHO Competencies
TeamworkRespecting and promoting individual and cultural differences
Communication
Use of Language Skills
Essential: Expert knowledge of English.Desirable: Intermediate knowledge of French.
