SimbaNET Tanzania Limited is part of the Wananchi Group and one of East Africa's leading Internet, data, TV services, and multimedia communication solutions providers. 

Job Purpose 

Customer Account Managers (CAM) are responsible for handling client accounts. They foster the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client. These managers, liaise frequently with the customer to assure them of their importance and this helps to build the customers' respect and trust in the business 

Job Responsibilities 

1. Utilize, review, and update the customer database (SAGE) invoice, contract, and online database should match 
2. Ensure customer relations and Collections is number one priority 
3. Ensure collection of customer payments are in line with our credit policy. All invoices are to be paid within 15 days from invoice date. And as per the Contract payments terms agreed 
4. Learn and Understand customer business to help serve them better 
5. Analyse customer, data and information in order to improve customer satisfaction through constant service improvement, proactive contract reviews and renewals. 

Skills, Knowledge & Abilities 

• 5+ Years of relevant experience, 
• Be able to communicate passionately and efficiently, verbally, in print, and on the phone, 
• Be detail-oriented 
• Be able to Multitask and handle several client accounts 
• Be able to work along with other teams members 

Education 

Diploma in Business Management 

Bachelor's Degree in Commerce, Arts, Economics, Social Sciences 

Apply to: recruitment@simbanet.co.tz before 

Deadline: 2nd March 2023