Malolo Hospital and School of Health Science is a non-government and non-religious affiliated organization, located in Kombomasai Street Western part of Tabora Municipality in Malolo ward. 2.5 Kilometers from the center of Tabora town. The hospital offers patients a comprehensive range of services including; Outpatient Services. In-patient services, surgical services, pharmacy and Diagnostic Services. The hospital is also well equipped with modem diagnostic tools such as CT scan. Digital X-Ray, Ultrasound. ECG, Endoscopes (Gastric-colonoscopies). CW\rm and Diagnostics Laparoscopic. Furthermore, the hospital has an up to date Hospital Management System that facilitates efficient patient file storage and retrieval hence smooth and less paperwork while serving our patients. Once fully operational, Malolo Hospital is expected to have a status of the Regional referral hospital. When the hospital open doors, residents of Tabora and surrounding places will experience a new level of medical care. Malolo Hospital facility currently has 80-bed capacity composed of sub-specialized intensive care units, an outpatient clinic that serves more than 100 patients daily, a well-equipped Emergency room. Operating rooms, and inpatient Areas.
Position Overview
REF No. GN/ML 006
Reporting to Head of Administration, Customer Care Manager is responsible for the day-to-day customers' services and complains management. he/she coordinate the actions of all departments and ensure highest quality and empathy given to the clients as well as managing any complaint and concerns.
Key Roles & Responsibilities Customer Service
Ensuring that customers receive excellent customer service at the facility, ensuring timely response to customer requests and queries, building relationships that support incremental business relationship with all customers, ensuring that customer service standards are maintained.
Complaints management
Ensuring al customer complaints and compliments are logged and responded to within the TATs. analyzing complaints on a monthly basis and recommend appropriate action to management for process improvement
Qualifications, Experiences, and knowledge
Bachelor’s Degree in a Business related field. Market intelligence and business development skills-‘Excellent corporate sales skills and ability to think strategic Information management,
Malolo Hospital is an equal opportunity employer
HOW TO APPLY:
Interested candidates should send their CV with covering letter outlining how they meet the specific requirement of the position to recruitment@genoservices.co.tz or submit hard copies of the same to:
The Managing Director Geno Services Limited Rita Tower, Ground Floor,
Makunganya/Simu Street
P. 0. Box 75355,
Dar Es Salaam.
Deadline for submission of application: 15th July 2018 by 5:00 P.M.
We appreciate all applications but regret that only shortlisted will be contacted.
