Customer Relations Manager (1)

Lafarge Tanzania (Mbeya Cement Company Limited) a subsidiary of Holcim Group with its headquarters in  Switzerland with operations in Africa, Europe, Asia and America. Holcim is the leading global company in  innovative and sustainable building & construction solutions. 

Lafarge Tanzania is seeking to recruit highly motivated Customer Relations Manager, to be based in Mbeya Plant, in a permanent employment contract.

Position Reporting To: National Sales Manager 

Summary of Roles and Responsibilities

a. Build effective communication channel among customer service, logistics and other internal departments to improve overall effectiveness. 

b. Address and close all customer complaints timely to improve customer satisfaction rating.

c. Promote continuous improvement in customer satisfactions especially in areas of order placement  /feedback and delivery satisfactions. 

d. Conduct customer satisfaction survey and identify areas of improvement to all customers.

e. Participate, propose and implement customer driven sales processes 

Qualifications  

Education: Bachelor degree in Business Administration, Marketing or another related field with minimum of five  years’ experience in the relevant field. 

Technical Competencies /Additional skills: 

a) Good Communication skills in both Swahili and English. 

b) In-depth knowledge of local cement standards. 

c) Strong problem-solving troubleshooting skills 

d) Team player 

How to Apply: 

Applicants are invited to submit their CVs and Cover letters to e-mail mcc.recruitments@lafarge.com indicating in the subject of the mail applicant’s name and the position applied for. 

The deadline for submission of the applications is 26th June 2022