Customer Service & Operations Manager

Job Overview

The customer service and operations manager is responsible for overseeing the efficient and effective operation of a bank branch, ensuring compliance with internal controls, operational procedures, and customer service standards. This role involves managing cash operations, safeguarding branch assets, driving business growth, and delivering exceptional customer service. The manager will also focus on staff development, continuous learning, and ensuring smooth day-to-day operations while meeting financial goals.

Education

Bachelor degree in business administration, or related field

Technical Skills / Competencies

• Strong knowledge of banking operations, KYC, AML, and compliance regulations.
• Excellent leadership and team management skills.
• Proficiency in branch cash management, reconciliation, and financial controls.
• Strong customer service orientation with the ability to handle complex inquiries and issues.
• Ability to manage risk and implement security and control measures effectively.
• High attention to detail with strong organizational skills.

How to Apply

Send CV and cover letter to the email below. Only shortlisted candidates will be contacted given the volume of applications.