DUTIES AND RESPONSIBILITIES

i.    To identify customers and their needs;
ii.    To monitor and review business performance;
iii.    To gather marketing information;
iv.    To prepare monthly and quarterly complaints handling reports;
v.    To conduct market analysis to explore opportunities for better customer services;
vi.    To ensure that customer’ bills complaints and are positively and diligently addressed;
vii.    To assist in conducting education and awareness on MORUWASA services; and
viii.    To perform other related duties as may be assigned by the Supervisor.

QUALIFICATION AND EXPERIENCE

Bachelor Degree or Advanced Diploma in Marketing, Commerce/Business Administration majoring in Marketing, Economic Planning, Mass Communication or any other relevant qualifications from a recognized Institution. Wide knowledge in the Water Sector or understanding of operation of Water supply and Sanitation Authorities is an added advantage.

REMUNERATION

ATTRACTIVE REMUNERATION PACKAGE IN