CUSTOMER SERVICE OFFICER II - 15 POST

DUTIES AND RESPONSIBILITIES

i.To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business; 

ii. To answer calls from customers by the use of Call Centre telephony system within defined time-limits; 

iii. To handle customer issues in a pleasant, confident, and very helpful telephone manner; 

iv. To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures; 

v. To handle contentious calls effectively, with empathy and assertiveness; 

vi. To record detailed customer inquiries, requests and complaints into the system for further management; 

vii. To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance; 

viii. To work as part of the customer service team and maintain good relationships with other team members; and 

ix. To perform any other duties as may be assigned by the supervisor.

QUALIFICATION AND EXPERIENCE

Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.

REMUNERATION: TTCS 4