TPB Bank PLC is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products.
TPB Bank PLC is a Bank, whose vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an effective way, TPB BANK PLC commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB BANK PLC betterment and the Nation at large.
CUSTOMER SERVICE SUPERVISOR
REPORTING LINE Chief Manager Marketing
LOCATION Dar es Salaam
WORK SCHEDULE As per TPB Bank PLC Staff regulations
DIVISION Marketing SALARY Commensurate with the Job Advertised
JOB SUMMARY
The Customer Service Supervisor oversees the overall customer satisfaction, retention and Managing a team of customer service representatives to ensure their clients are receiving the best service. Responsible for business growth by identifying and Mobilizing Corporate customers, Net worth customers, Government and Private institutions, NGO, SACOSS and selling to prospects; maintaining relationships with corporate clients.
EDUCATION/PROFESSIONAL QUALIFICATION
The holder of Bachelor degree or Advanced Diploma in Marketing, Business administration, Public relations or related subjects from a recognized institution, MBA in marketing will be added advantages
Three years or more of working experience in the same position or customer related field.
Please forward your applications before 25th April 2018
GENERAL DESCRIPTIONS
The position will attract a competitive salary package, which includes benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading of their emails and application letter) via e-mail to: recruitment@tpbbank.co.tz. Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
TPB Bank PLC has a strong commitment to environmental, health and safety management. Late applications will not be considered. Shortlisted candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.
