Company Overview:
SPENN is a global mobile e-wallet (app) developed by Blockbonds AS, a Norwegian Fintech company. We are launching in Tanzania, and are currently looking for a handful of people, a team of which will grow rapidly in 2018 and the coming years.
Through the SPENN e-wallet, everyone can access services such as; payments to anyone, anywhere, shop in local stores, e-commerce, saving money and investment capabilities in a secure and fast way.
The SPENN app is completely free to download and use.
We believe that everyone should have equal access to banking services. If you share our values, we would love to have you on board our team, and commonly work towards success for our brand!
Customer Support Team Lead
Duties & Responsibilities:
- Maintain a high level of customer satisfaction in all general inquiries, account status, and technical concerns
- Develop and maintain all accounts and portals used by customer support department in Tanzania
- Develop, create and maintain routines for the support department in Tanzania
- Provide daily, weekly, and monthly reports with summaries on major issues
- Lead a team of customer support agents, and motivate them to deliver targets
- Staffing and training of new and existing customer support employees
- Constantly seek improvements in operations efficiency
- Meets the agreed KPI’s
- Other related duties as assigned
Qualifications:
- Minimum 4 years of experience in Customer Support or equivalent
- Leadership experience
- Excellent verbal and written communication skills
- Degree in communication/ commerce/ business or equivalent
- Understand and can manage CRM systems
- Able to type quickly and accurately
- Willingness to work a flexible schedule in a start-up environment
- Able to work independently while being a team player
- Punctual, reliable and with genuine concern to help customers
- Proficient in computer use
Company Perks & Benefits:
- Great work environment
- Global tasks and responsibilities
- Sufficient equipment
- Paid leaves
How to Apply:
Send your CV to careers.tz@spenn.com
