TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized E-Banking Officer (1 position) to join the Directorate of Technology and Operations team. The workstation is Dar es Salaam.
POSITION OBJECTIVE
- To provide hands-on deployment and support expertise or all E-Banking Solutions to ensure total customer satisfaction. This will involve the delivery of these solutions to meet pre-defined time, cost, quality and quantity targets either via the management and coordination of internal or external suppliers, contractors, and vendors. To provide hands-on deployment and support expertise for all ATMs and E-Banking Solutions products such as Internet Banking, Agency banking, Mobile Banking, Point of Sale, (POS), Card Systems, Payments switches etc.
- To ensure roll-out of developed innovative electronic solutions products such as mobile banking, Internet banking, e-collections etc. across country office for the delivery of electronic banking products and services and provide support to branches and for managing provision of systems and user support for all e-banking applications with a critical focus to meet user demands.
KEY RESPONSIBILITIES
- Guide prospective customers who come over the counter for enquiries.
- Coordinate all counter activities while ensuring that quality service is provided to customers.
- Receive Cash and Cheque deposits
- Posting Transactions
- Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
- Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
- Handle Foreign Exchange Transactions
- Cross-sell Banks Products to Customers
- Affixing photographs in new/continuation customer passbooks
- Correspond with Card's custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
- Any other duties as may be assigned by Supervisor/BFO from time to time.
- Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
- Report Suspicious Transactions
- Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
- Issue new passbooks and ID cards to new customers.
- Scrutinizing and short casting customers passbooks before making payment on customer’s accounts
- Computing and charging commissions, interest and all other banks
- Reconcile and clear all suspended transactions
- Filing/bundling records for safe keeping in the record rooms.
CONTRIBUTES TO
- Customer – Service Delivery/Enquiries
- Efficient and Quality Service to Customers
EXPERIENCE AND KNOWLEDGE REQUIRED
Education:
- Bachelor degree/Advance diploma with computer science, information technology, Telecommunication or related field of study.
- Possession of Masters in Business Administration (MBA) in Finance, Accounting and Banking will be an added advantage.
Experience:
- At least 1-3 years of relevant Banking experience
- Working knowledge of Equinox Functionality
How to Apply
The position will attract a competitive salary package, which includes benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading of application letter and email) via e-mail to: recruitment@tpbbank.co.tz Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
TPB Bank PLC has a strong commitment to environmental, health and safety management. Late applications will not be considered. Shortlisted candidates may be subjected to any of the following: security clearance; a competency assessment; physical capability assessment and reference checking.
