Responsible for Leadership, P&L, Account Relationships, OpCo Relationships, and Team Development of an inbound VGE Sales Vodacom Tanzania. Typical team size is 8 (Senior) Enterprise Account Managers. ESM is to ensure that sales targets are met through selling into new accounts and further penetrating existing accounts within Tanzania, that collaboration with Global Account Teams is fully exploited (if applicable) and that local customer relationship is maintained and improved.
ESMs are also the ambassador of Vodacom Enterprise Tanzania ensuring that other Vodacom Functions receive support and that Enterprise is fully integrated and where necessary aligned to Vodacom processes and governance.
The essence of Role – Key Accountabilities
Impact on the business
- Delivers against annual targets on Revenue and TCV while keeping operational expenses of the team to budgeted levels.
- Ensure that Enterprise product portfolio, sales promotions, and sales communications are relevant to the team
Customers, supplier, and third parties - Personal involvement to win and retain large/complex accounts and develop/maintain strategic customer relationships
- Ensures Net Promoter Scores (NPS) for accounts are met/exceeded
- Leadership and teamwork
- Attracts and enables Sales Talents to grow by creating opportunities in sales team
- Ensures Sales Teams are motivated and that accounts and opportunities are allocated to maximize revenue growth
- Ensures diversity and attrition targets within sales teams are met
- Innovation and change
- Helps create new revenue streams from new products, via partnerships and by selling through accounts
- Knowledge and experience
- Provide and direct mobile communications 'thought leadership', to the industry sector and internally within Vodacom
- Ensure appropriate training is provided to and completed by all team members and that these skills are applied in daily operations
- Communication
- Guarantees team’s compliance with Sales methods& tools (i.e. SFDC quality) to ensure alignment with other teams and functions
- Outstanding communicator able to motivate team, build beneficial customer relationships and able to convince internal stakeholders
- Responsible for interactions at all levels within Vodacom Tanzania to ensure full alignment and support provided
- 2 yrs+ experience leading sales teams of at least 10Proven Sales Success; min 5 yrs
University Level - Good communication skills and sales track record
- Can-do attitude and strong execution skills
- Experience working in multinational matrix organizations Desired
- Deep work experience in Telecommunications / IT Industry
- Customer Obsessed
- We are passionate about exceeding expectations:
- Innovation Hungry
- We create and deliver new products, services and ways of working that delight our customers:
- We bring energy and passion to our work and always aim to beat the competition:
- One Company, Local Roots
- We work across the Vodafone/Vodacom group to achieve the best outcome for customers, employees and shareholders:
- We drive speed to market. We relentlessly prioritise and pursue the outcomes that matter to our business:
- We make things simple for our customers, partners and colleagues:
- We are reliable and transparent to deal with. We deliver for others and trust others to do likewise:
