ERP & Systems Integration Specialist

Job Purpose

The ERP & Systems Integration Specialist is responsible for managing and maintaining the SAP Business One ERP system, ensuring seamless integration with other business applications, and providing technical support to end-users. The role involves system configuration, user training, troubleshooting, report customization, and database administration to optimize operational efficiency and business performance.

Key Responsibilities

1. ERP Management & Administration

• Oversee the installation, configuration, and maintenance of SAP Business One and its modules.
• Manage SAP HANA database administration, ensuring data integrity and system performance.
• Ensure proper user access control, licensing management, and security policies.
• Monitor system updates, patches, and upgrades, coordinating with vendors and consultants.
• Develop and implement system policies and procedures to enhance performance and reliability.

2. User Support & Training

• Provide first-line technical support to SAP Business One users and troubleshoot system issues.
• Conduct user training sessions to ensure optimal system utilization.
• Assist departments in process optimization through ERP functionalities.
• Create and maintain user manuals and documentation for SAP Business One workflows.

3. Customization & Report Development

• Develop and customize reports using Crystal Reports and SQL queries based on business needs.
• Work with departments to design dashboards and reports that enhance decision-making.
• Modify and improve existing SAP Business One workflows to align with business operations.

4. Systems Integration & Automation

• Integrate SAP Business One with other business systems, including Terminal Manager, PetroNite, AfroApps, and NEXX.
• Work with software vendors to ensure smooth data exchange between systems.
• Develop and implement automation solutions to enhance operational efficiency.

5. Data Management & Compliance

• Ensure data accuracy, consistency, and security across the ERP system.
• Perform regular data backups and recovery testing.
• Ensure compliance with company policies and industry best practices in ERP management.

6. Project Management & Continuous Improvement

• Participate in ERP-related projects, including new module implementation and system enhancements.
• Identify and implement best practices to improve ERP system efficiency.
• Collaborate with different business units to assess system needs and enhancements.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field.
• Minimum of 3–5 years of experience managing SAP Business One ERP, preferably with SAP HANA.
• Strong knowledge of SQL scripting, database management, and Crystal Reports development.
• Experience in integrating ERP systems with other business applications.
• Understanding financial and business processes, including procurement, inventory, and sales.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and training skills.

Key Competencies

• Proficiency in SAP Business One administration and customization.
• Strong analytical and critical-thinking skills.
• Ability to work independently and in a team environment.
• Strong project management and documentation skills.
• High attention to detail and ability to manage multiple tasks simultaneously.

Work Environment & Conditions

Based at Afroil Investment Limited offices, with occasional travel to business units. Required to be available for system support outside normal working hours when necessary.

Performance Indicators

• System uptime and stability.
• Efficiency in resolving user issues and system troubleshooting.
• Accuracy and reliability of reports and data management.
• Successful integration of SAP Business One with other systems.
• User satisfaction and training effectiveness.

Application Process

Interested candidates should submit their CVs and cover letters to hr@afroilgroup.co.tz by 24th February 2025.