Responsibilities include but not limited to:

• Interact with guests in a courteous, polite and helpful manner. Display a high level of guest concern and customer care at all times.
• Attain knowledge of services and amenities offered by the Lodge and surrounding community.
• Define operational standards within the Front Office department (Reservations, Reception, and Gift shop).
• Supervise, train, schedule, inspect and evaluate the front office department (reservations, reception and gift shop).
• Develop the skills of the Front Office team members maximising their potential whilst achieving the objectives and goals of the hotel.
• Monitor and evaluate the competency of the Front Office staff, involving team members in setting and reviewing team and personal objectives.
• Ensure good communication and cooperation between the Front Office department and the other departments.
• Supervise guest data collection and use.
• Schedule and run performance reviews for the Front Office department.
• Schedule staff trainings for the Front Office department.
• Control costs within the Front Office department.
• Monitor and control monthly inventory for the gift shop.
• Attend and participate in all relevant operational, planning and review meetings.
• Perform GM team relieving shifts and duties when requested.
• Participate in regular appraisal meetings.
• Identify a programme of personal training and development.
• Participate in evaluation processes, reviewing personal development against achievement of Business Objectives.

Minimum Qualifications

• English language proficiency
• Five year work experience in the hospitality industry
• Proactive, willing to go above & beyond
• A great ambassador for the hotel
• Tanzanian

Preferred Qualities

• Friendly, genuine and courteous
• Problem solver
• Ability to stay calm under pressure
• Knowledge of second foreign language is a plus
• Organised and detail oriented

Application Deadline: 16th April 2019