Overview
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
We’re looking for a Greenlight Sr.Expert to support the day-to-day operations of our Dar Es Salaam location. We’re looking for an experienced expert who operates with a customer-first mentality. In this role, you’ll help to coach a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and support day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What you’ll do
- Support Uber partners from the GLH and remotely
- Support the daily operations through operational oversight and analysis
- Handle escalations of more difficult support interactions
- Train, coach, and guide Uber Experts to strengthen quality and efficiency metrics
- Own facility issues such as supplies, utilities, and branding
- Improve processes on behalf of Uber Experts and partners to the GL program through project work
- You will be taking the lead on project/assignments
What you’ll need
- At least 1 year of relevant experience
- 1 year tenure as S1
- Great communication skills and ability to interact with internal and external partners.
- An interest in and passion for Uber.
- Demonstrated background in solving complex customer problems
- Team leadership experience in a fast-paced environment
- Excellent communication skills, including Google Slides communication tools knowledge
- You should have a bachelor’s degree in a relevant field
- You have basic knowledge of querying using SQL
