Canara Bank (Tanzania) Limited [CBTL] was registered under the Tanzania Company Act, 2002 on 2^nd November 2015. The bank started Banking Operations on 9^th May 2016 with the opening of the Dar es Salaam branch at Plot No 16/1, Elia Complex (GF), Bibi Titi Road, Zanaki, Dar es Salaam.

The Bank invites applications from suitably qualified and skilled persons to fill the following available vacancy.

HEAD – Business Operations

MAIN ACTIVITIES

Major role:

• Overall in charge of Bank operations which include Back office operations, Branch operations including cash management, physical security, and procurement.
• Ensure regulatory compliance at all times.
• Drive the business in terms of Current Accounts, Savings Bank, Fixed Deposits, and Bancassurance.
• Leveraging technology for business growth through Internet banking and mobile banking.
• Reconciliation of all back office operations and mobile banking, clearing, etc.
• Reports to Deputy Chief Executive Officer.

Other roles:

• Provides leadership and strategic guidance to the departments.
• Develop strong inter-divisional relationships within the bank.
• Ensure that risk-averse systems, processes, and procedures that will guide the Bank staff in the execution of duties.
• Sits on various bank committees that provide guidance and information on a wide range of issues affecting the bank’s operations.
• Encourages and upholds standards of excellence in the manner that the Departments under span of control handle both internal and external customers.
• Management of SLAs to ensure the bank delivers on its promise.
• Ensuring Business Continuity Management is in place in case of disaster.
• Ensuring that incidents are reported on time and appropriate action taken.
• Effective management of resources – time, costs, people.
• Ensuring efficient and effective management of Office/ Suspense accounts.
• Embed a high-performing service culture Identify processing/productivity inefficiency and influence the other functional Heads to adopt.
• To effectively and continuously control, support, guide and assist the Head Office on all aspects of their back office operations and processes in order to provide efficient and effective service delivery.
• To ensure that all staff working under his/her supervision, comply fully with Bank policy guidelines and operate standard and uniform laid down procedures, operate efficiently and cost-effectively, reduce wastage, and eliminate errors and faults
• Ensuring Due diligence/KYC for deposit customers while opening of Account.
• Vetting of operation policy at the time of review.
• Any other assignments were given by the management from time to time.

EDUCATIONAL QUALIFICATION

• University degree in Banking, Accounting, Finance, Economics, Business administration, or any other related field.

MINIMUM QUALIFICATIONS:

• At least five years of experience in business and operations management preferably in a bank
• Proficiency in evaluating market conditions and responding quickly, proactively, and positively
• Proven leadership and people management skills with a high level of commitment and enthusiasm.
• Ability to manage and motivate staff.
• Good analytical and decision-making skills.
• Ability to market and establish client relationships.
• Knowledge of new and evolving technology systems including the benefits and shortfalls of investment thereof.
• Problem-solving ability on customer queries and other issues affecting banking business and operations.

If you are meeting the above requirements e-mail the following:

• Covering letter clearly indicating the position,
• Curriculum vitae with copies of certificates of education and professional qualifications.

All applications must be sent only to;

• recruitment@canarabank.co.tz not later than 1^st July 2023.
• Applications not following the above specifications will not be considered.
• Only shortlisted candidates will be called for interview.