Role purpose:

To Drive M-Pesa strategy within the Enterprise Business unit: To analyze, prioritize and deliver against Mpesa business growth opportunities within a strategic framework and target set. To provide administrative and second line support to M-pesa Key accounts customers; educate them on the Mpesa product

Key accountabilities and decision ownership

• Identify M-PESA growth prospects and specific opportunities within Public and MNC customers to grow payment solutions (M-PESA) in the account and the EBU; increase penetration through acquisition. Drive Sales

• Device strategic plans for M-PESA penetration within the account and ensure implementation of tactical plans execution including pipelines.

• Provide leadership for customers in understanding business objectives and recommend M-PESA business solutions to achieve those goals

• Effectively manage the existing and newly acquired partners in terms of quality of service provided, uptake of any new products and services and provision of advisory services.

• Support special projects & functionality pilots through on ground activities, input to training materials, preparation of SIMS/phones & training of Business

• Partners & customers, carrying out UAT’s tests and support deployments

• Act as the link between M-PESA and other teams namely M-Commerce, Sales n Distribution, EBU Direct n Indirect Sales, Finance, and M-PESA IT.

• To coordinate the Training and Key Accounts support functions within M-PESA operations section in addition to other roles. Provide support in new locations through on-ground training on web & phone and help & advice to new operations team members

• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless support

• Proactively assess, clarify, and validate customer needs on an ongoing basis

• Supervision of Key Accounts team to ensure resolution of escalated issues and assisting staff to resolve complex or out of policy operation problems within set SLA

• Coordinate New Partners allocations, Training and certificate requests within required SLA’s

• Apply specific experience to assist the Product development team to design M-PESA solutions for enterprise customers;