INTRODUCTION:

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality. These principles must apply to all MSF staff.

Required Criteria:

Minimum Educational Qualification:

Bachelor degree/Diploma in ICT or any related field. Certifications in the domain would be an asset.

Experience:

Preferably 1-2 years of proven experience in IT or technical functions

Languages:

Preferably technical English

Knowledge:

Expertise in latest version of Microsoft Operating System and business applications (Office365)
Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
Teaching and supporting skills

Objectives of the position:

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Main Responsibilities:

Monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools and services in the Nduta project, in accordance with MSF standards, policies, protocols and procedures.
Supervising, implementing, and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency.
Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated.
Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems.
Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures.
Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process.
Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.
Support on TMS activities to Carry out scheduled preventive maintenace for all ICT and Telecommunications equipment to Address corrective maintenance tasks promptly and efficiently with all ICT and Telecommunications equipment when needed
Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures.
Define and manage stock of ICT-related spare parts to ensure adequate inventory levels.
Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process.
Liaise with LTL and ICT specialist at Coordination to ensure seamless coordination of activities.
Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

CONTEXT SPECIFIC ACCOUNTABILITIES:

Maintenance of all communication equipment’s (phone, handsets, VHF, HF, Vehicles VHF and HF …… etc).
Ensure ICT equipment’s are protected and
Updating of stock inventories
Briefing users on the safety of ICT equipment MSF ICT policies and guidelines.

Core Competencies:

Results and Quality Orientation Level 2
Teamwork and Cooperation Level 2
Behavioural Flexibility Level 2
Commitment to MSF Principles Level 2
Stress Management Level3

APPLICATION INFORMATION

All interested candidates shall submit their motivation letter, CV and copy of relevant professional certificates not later than Wednesday, March 13^th, 2024, at 4:00 PM. Please quote the job title on the email subject “ICT SUPERVISOR”.

Please send your application to the email address MSFCH-Tanzania-Recruitment@geneva.msf.org. The applications can also be sent to P.O.Box 83, Kibondo or submitted at MSF offices situated at Warioba RD, Mikocheni B, Plot 100, Daima Street House no 16 or To MSF Project Admin in Nduta Refugees Camp, Kibondo District.

Women, people living with disability or any persons feeling like being part of a minority is encouraged to apply.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances.

If you have any questions or requests, you can contact MSFCH-Tanzania-HrManager@geneva.msf.org

Only short-listed candidates will be contacted

Médecins Sans Frontières (MSF) Website