MUCOBA Bank PLC: ICT Supervisor Position

MUCOBA Bank PLC is the oldest community bank in Tanzania. It was first incorporated under the Companies Act 2002, CAP 212 as a limited liability company in 1998 and licensed by the Bank of Tanzania (BOT) in May 1999 to offer banking services to the communities of Iringa and neighboring regions for the past 20 years.

MUCOBA Bank PLC is seeking an experienced ICT supervisor to lead, secure, and optimize its banking technology infrastructure. This pivotal role blends technical mastery with strategic oversight in a high-stakes financial environment.

Duties of the ICT Supervisor include, but are not limited to, the following

Key Responsibilities

• Monitor, maintain, and follow up on all IT and Telecom equipment, tools, and services.

• Oversee the installation, configuration, and maintenance of hardware, software, and network systems.

• Supervise and lead IT staff, providing training, mentorship, and performance management.

• Coordinate with other IT units and external providers for escalated support.

• Implement and improve data security protocols, including firewalls, backups, user access rights, and encryption.

• Ensure compliance with IT regulations, cybersecurity standards, and organizational policies.

• Provide onsite technical support and troubleshooting to minimize downtime.

• Deliver user training and educational support on IT systems and protocols.

• Prepare regular activity reports and maintain ICT documentation.

• Manage IT inventory, software licensing, and asset tracking.

• Participate in IT budgeting and local procurement processes.

• Manage IT projects, including system upgrades and process improvements.

• Document, implement, test, and review the business continuity plan (disaster recovery plan) in alignment with disaster mitigation and manage plans to ensure high system availability and business continuity.

• Perform any other duties assigned by the immediate supervisor.

Key Requirements

• Bachelor's degree in IT or Computer Science. A master's degree will be an advantage.

• 3–4 years of proven experience within the banking sector.

• Relevant professional certifications such as Microsoft Server Administration and Active Directory, and Cisco Networking (CCNA/CCNP), and others.

• Desirable: ITIL framework knowledge or cybersecurity credentials (CISSP/CEH).

What We Offer

• A competitive package.

• A stable work environment.

• The opportunity to lead a dedicated IT team and directly impact community financial well-being.

How to Apply

Interested candidates are invited to send their CV to mucoba@mucobatz.com.

Closing Date: 12/05/2026