Implementation Specialist

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To take full responsibility for the successful delivery of customer solutions to meet customer needs and support business strategic goals to deliver a truly digital bank. Implementation specialist will ensure customer solutions are delivered on time, managing onboarding process, within budget, within agreed scope and to the quality expectations, in compliance with necessary risk and regulatory frameworks. Implementation specialist will report to Transactional services Manager

Job Description

Role and Responsibilities

• Development and execution of customer solutions implementation plans
• Collaborate with stakeholders to formulate and own overall implementation plan for customer solutions and portfolio level implementations
• Deliver customer onboarding projects with agreed time frame to meet customer needs on time
• Track progress of customer solutions implementation and provide visibility at management level and relevant stakeholders
• Develop disciplines to efficiently manage multiple client solutions implementations running concurrently without impacting quality and time of delivery
• Collaborate with clients technical teams to draw out implementation plan suitable to clients plans and follow through to executing the plan
• Capture client feedback on solution implementing and provide alternative solution on the concerns raised

Technical business analysis

• Work with stakeholders to collect business requirement for customer solutions
• Work with relevant teams Interpreted business rules and requirements into technical systems functions implementations
• Interact with customers to understand their needs and influence their choice to provide best fit solutions
• Identify and define the area of priority for change in terms of their impact and targets while evaluating their overall 'do ability' (skills complexity, etc.)
• See the "big picture" apply appropriate level of influence when providing solution to ensure consistency with customer needs and bank strategic ambitions

Risk Management and Control

• Ensure self and delivery team understands and is compliant with all Group, RoA and local regulations and policies, including delivery of all operational Risk and Compliance Attestations.
• Maintain proper governance and controls relating to transactional services product deliveries, which are compliant with Group directives/guidelines.
• Comply with local international regulations applicable to the bank on own area activities.
• Ensure that practices and controls required by Policies are communicated to relevant stakeholders while delivering role responsibilities
• Ensuring compliance with the Group process for applications for waivers and dispensations and the notification of breaches of Policies as appropriate

Qualifications

Bachelors Degrees and Advanced Diplomas - Physical, Mathematical, Computer and Life Sciences, Experience in a similar environment