IT Specialist (Information & Technology)

Founded in 1956, The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization providing direct assistance to conflict-affected populations – refugees, internally displaced people (IDPs) and host communities – in more than 40 countries around the world. DRC has been implementing emergency response projects in Tanzania since the onset of the Burundi refugee crisis in 2015 in three refugee camps in the Kigoma Region at the border with Burundi. DRC’s integrated projects for refugees, asylum seekers and host communities comprise sectors such as Camp Coordination and Camp Management (CCCM), Protection (CBP, PSN, GBV, CP and Legal), Shelter and infrastructure, and Economic Recovery.

Overall purpose of the role:

Responsible for the configuration, implementation, and maintenance of all IT technologies with a focus on efficient setup, maintenance and administration of all DRC hardware, software and local networks. Ensure accessible and high-quality IT support and training to users, while continually assessing and identifying the most appropriate IT solutions to meet the organization’s changing needs.

Responsibilities:

Technical Support

• Ensure DRC’s internet setup is supporting all the DRC staff internet needs in all locations where DRC has permanent offices
• Develop and implement clear standard operating procedures for the delivery of IT support services
• Act as the primary focal point for troubleshooting IT-related issues faced by staff, including provision of both remote and on-site support
• Assess all existing hardware, software and local networks to ensure appropriateness, standardization and fitness for purpose. This entails monitoring support trends, proactive identification of solutions and the development of relevant training courses to ensure all staff make best use of available IT technologies in line with the organization’s IT policies
• Manage IT service outages by ensuring timely notification and instructions to affected staff
• Oversee day-to-day technical relationships with internet services providers and any other technology providers.

Networking / Internet Support

• Standardize and optimize local networks across offices, including the installation and management of hardware and software. Management of the networks system performance monitoring and tuning, as well as setting up and monitoring the restriction of non-business sites during work hours.
• Oversee and monitoring software and network security, bandwidth (in accordance with the internet service provider’s contracted service), and bandwidth utilization.
• Provide troubleshooting for connectivity or performance issues.

Security/Backup Administration

• Ensure regular, centralized backups of user data
• Ensure antivirus software is installed and up to date on all relevant IT devices
• Manage user accounts and permissions in accordance with DRC’s IT policies

Server Operations and Administration

• Manage and monitor all aspects of the design, installation, implementation, and monitoring of the Enterprise Directory Services (Active Directory) as well as firewalls, Domain Name Servers (DNS), DHCPs, and Mail relays
• Provide full range of technical assistance in server operations, management, and administration, including the installation, configuration, testing and deployment of server hardware and software. This includes monitoring statistics on performance and reliability of server systems
• Operate all roles involved in the provisioning and de-provisioning of user accounts

As Specialist the post-holder is responsible for the following:

• Working in a structured manner that ensures proper forward thinking, planning and avoidance of IT problems rather than solving problems after they have occurred.
• Responsible for providing specialized knowledge and operational know-how within a specific discipline
• May also have technical line responsibilities, but generally on technical or operational matters.

Experience and technical competencies: (include years of experience)

• Good command of spoken and written English.
• Excellent organizational skills, self-motivated, proactive and able to accomplish set deadlines.
• Devoted, reliable and dedicated person
• Willing to travel and can work under pressure

Essential:

• At least 3-5 years’ experience in relevant field
• Full professional proficiency in English
• Extensive experience working with Microsoft products (such as O365, Microsoft Dynamics)
• Knowledge of network configuration including but not limited to firewalls, NAT and routers
• Knowledge of the IP protocol and its concepts
• Ability to do basic hardware maintenance - like changing internal power supply, intranet/ internet connectivity error fixing etc.

Languages:

• Fluency in written and spoken English.

Education: (include certificates, licenses etc.)

Master’s degree in IT management with 3 years of practice experience.

Information

Employment category: Band G
Reporting to: Head of Support Services (HoSS)
Technical Line Manager: None
Direct report: None
Unit/department: Support Services
Location: Kibondo

Application and CV

Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered. DRC only accepts applications sent via our online-application form on www.drc.ngo under JOB.