Description

1. Check and monitor the operating status of IT system, hardware system of the server.
2. Support Call Center handles reflecting individual customer about error IT service.
3. Operating rescue information according to the processes layering monitoring.
4. Perform synthesis necessary metrics, reporting the operating status of IT system.
5. Support related parts to implement the irregular job.
6. To be responsible to the Network Operating department manager about the correct data of reports.
7. To be responsible to the Network Operating department manager, head of division about the past supervision of network’s quality; Operate to handle the problems, troubleshooting process.
8. To be responsible for notes the detailed the information on the record book, handover on working shift.
9. To be responsible to coordinate with troubleshooting processor at branches in shift work.
10. Computer with special software installed.
11. Make KPI report, the status of IT system.
12. Report the troubles in IT system.
13. Make the other reports in task as required.
14. . Coordinate with other related divisions within the Department / Division
15. Synergistic relationships and coordinate the Unit/departments in Group
16. Coordinate to process the problem and testing service with the Telecommunication service provider and other departments out of Group.

Education:
The candidate must have Bachelor’s degree in Business Administration, Commerce or Marketing
Experience:
A minimum of 1-year experience in a Telecommunications organization (Sector)
Knowledge of mobile money ecosystem will an added advantage.

Suitable Candidates should send their application with an updated CV and relevant certificates.