Position: IT SUPPORT OFFICER

Location: Head Office

DUTIES & RESPONSIBILITIES

• Provides on-site maintenance and trouble-shooting for personal computer hardware and peripherals, software and network connections and other equipment.
• Responds to assigned trouble tickets from IT Care/calls from departmental users.
• Diagnoses the cause of personal computer operation problems and takes or recommends appropriate action to take to solve those problems.
• Performs software installation and setup procedures.
• Performs basic network configuration procedures for the user.
• Performs component diagnosis and replacement recommendation where necessary to vendor for actions.
• Assists assigned users in the use of computer software, including standard office software, network and systems client software, and specialized software that may be used by the bank (e.g.: the CBA software – Finacle).
• Instructs employees/ users in appropriate techniques to enhance productive use of personal computer hardware and software.
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned workareas.
• Performs other directly related duties consistent with the role and function of the unit as may be directed by the supervisor.
• Keeps immediate supervisor fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Send in weekly reports to the IT Executive of the regional bank.

KEY PERFORMANCE INDICATORS

• Timeliness in response to complaints and enquiries and the ratio of faults resolved to total reported faults.
• Timeliness to completion of projects and adhoc assignments.
• Efficiency of job resolution.

EDUCATION

• B.Sc/B.Eng in Business Information Systems or Computer Sciences.

PROFESSIONAL QUALIFICATIONS

• MSCP
• CCNA

EXPERIENCE

• Minimum 2 years post qualification, at least 1 year in a similar position.

KEY COMPETENCY REQUIREMENTS

• Intermediate networking skills
• Administrative Skills – Windows 10/11 (Including MS Exchange)
• Administrative Skills – Windows Server 2016/2019
• Finacle 10 User Support / Admin Skills
• MS Office – Word, Excel & Powerpoint

SKILL/COMPETENCIES

• Interpersonal Skills
• Communication Skills
• Close Attention to Detail.
• Good Customer Relations Skills
• General Analytical Skills
• In-depth Knowledge and Interest in IT Systems

How to Apply :

Qualified candidates MUST send their CV & Cover Letter attached with all academic certificates.

All applications MUST be sent electronically through: Email: recruitment.tanzania@ubagroup.com

Email subject: APPLICATION FOR IT SUPPORT

Deadline: 16th August 2023

Kindly note that, only shortlisted candidates will be contacted!